1. How do we take care of you?
For greater security, we have implemented protocols for access to the hotel for guests, visitors, employees and suppliers:
- Footwear disinfecting mat – located at the main entrance of the hotel.
- Temperature – at the entrance to the hotel we record the temperature with a digital thermometer. Temperatures above 38° C will not be allowed to enter the hotel and guests will have to reschedule their reservation.
- Disinfection of hands, luggage and other work items – disinfection with 70% alcohol for hands, luggage and other items brought by guests, visitors, suppliers and employees.
- Antibacterial gel dispensers – antibacterial gel dispensers are available at the hotel entrance and in common areas.
- Strategic location of hand – washing stations
- We remind the constant use of masks
- Early detection protocols – and action plans in case of health problems in clients with the option of isolation, protective material, contact with medical services and transportation logistics.
- Specific staff training – to apply safety protocols and practices adapted to health regulations.
2. Digital services
To minimize interaction and direct contact with surfaces in our hotel we offer technical and digital solutions to all our guests such as:
- Online service for check-in and check-out.
- Completion and e-mailing of the Covid 19 symptomatology survey prior to hotel check-in.
3. Cleaning and disinfection protocol for rooms and common areas.
Our cleaning and disinfection processes have been adapted to current needs, minimizing the risk of spreading Covid-19 and our facilities are disinfected with the most effective and environmentally friendly products.
- Cleaning of surfaces in common areas - disinfection of the reception, corridors, bathrooms and other common areas of the hotel are carried out according to protocols, with special products and stipulated frequency.
- Room disinfection - we use cleaning products of maximum effectiveness on all surfaces and objects. In addition to protocols for the removal of sheets and towels, and the laundering of these textiles.
- Ventilation and air conditioning - we increase the frequency of inspections of ventilation and air conditioning systems, as well as decontamination protocols with a company specialized in equipment disinfection.
4. Cafeteria, breakfast and business and event rooms have been adapted to the current situation.
To minimize risk, our food ordering, preparation and consumption processes have been cancelled until further notice.
- Breakfast - service subject to availability upon guest's request.
- Cafeteria service - only sealed beverages are available to take away and consume in the rooms.
- Business and event room service - business room available for executive meetings, business meetings and trainings with a capacity of up to 35 people. Events room with capacity up to 50 people for birthday celebrations, baptisms, weddings and other special occasions in general.
5. Safety standards and social distancing
Our hotel follows all the protocols to facilitate the required social distance when interacting with other people.
- Safety signage - we have placed specific signs in all common areas of the hotel reminding of safety rules such as the need to maintain the minimum safety distance of 2 meters, mandatory use of masks and how to cough or sneeze correctly.
- Common areas redesign - the furniture has been repositioned, following the new legislation, to help guests maintain social distance.
- Staff support - to help guests implement the measures in all areas.
6. Protocols and personal protection equipment
We offer elements of protection to all our guests, employees and suppliers throughout their stay.
- Disinfection elements for guests - access to disinfectant gel and alcohol.
- Employee protection - all hotel workers have the necessary equipment to carry out their work with all the sanitary guarantees.
- Mandatory supplier equipment - all suppliers accessing the hotel do so following the necessary security measures.
7. Advisory service
We offer information and recommendations to our guests to visit the destinations safely.
- Information on health institutions - we include information and contact information for hospitals and pharmacies in the city.
- Transportation options - local safe recommendations.