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Rights and Duties of Guests

RIGHTS OF CUSTOMERS, GUESTS AND VISITORS

1. Receive the services offered by Hotel Boutique Casa Caribe Colonial in accordance with the law, the respective regulations and the promise of sale.
2. Obtain information about the places of tourist interest in the region.
3. To know the sustainability policy of Hotel Boutique Casa Caribe Colonial.
4. To be treated with kindness, dignity and respect.
5. To participate in the activities (campaigns among others) related to sustainability carried out at Hotel Boutique Casa Caribe Colonial.
6. To have a communication channel to the Boutique Hotel in order to inform the quality of service and compliance with the sustainability policy.
7. To learn about the fauna and flora in danger of extinction in each region.

DUTIES OF CUSTOMERS, GUESTS AND VISITORS

1. Respect the culture, beliefs, traditions and habits of the people of the region.
2. To make proper use of the facilities of Hotel Boutique Casa Caribe Colonial.
3. Make rational use of natural resources.
4. Respect smoke-free spaces.
5. Comply with the legal requirements for the prevention of sexual exploitation of children and adolescents (ESCNNA).
6. Comply with the contractual conditions for the provision of the service.
7. Respect the tranquility of other guests and visitors.
8. Separate the waste generated at the source.
9. Comply with the legal regulations in force regarding the protection of wild fauna and flora.