Check In and Check Out Policy
Your reservation begins at 14 hours (2:00 p.m.) on the day of arrival and ends at 11 hours (11:00 a.m.) on the day of departure.
Cancellation and Modification Policy
You may cancel or modify your reservation(s) without penalty, if you do so before 14 hours (2:00 p.m.) the day before your arrival date. If you do not make use of your reservation and have not canceled or modified it within the established time, you will be charged a penalty for the value of the first night's accommodation plus taxes and additional services booked. Not applicable for non-refundable rates.
Underage Registration Policy
If you are traveling with your child(ren) under 18 years of age, you must present the child(ren)'s identification document (birth certificate), which proves the existence of the relationship. If the minor(s) is not traveling in the company of his/her parents, you must submit at the reception desk, in addition to the minor's identification document (birth certificate), the parents' permission, which must be authenticated by a Notary Public and accompanied by a copy of the identification document of those who gave the authorization. Without this documentation, minors will not be allowed to enter the hotel. The above is in accordance with the provisions of the Law 679 of 2001 Statute to Prevent the Sexual Exploitation of Children and Adolescents and its concordant norms.
Early Check In Policy
a. Subject to availability
b. Check-in before 6:00 a.m. is charged for the entire night, with breakfast included in the rate for the following days.
c. Admission between 6:00 a.m. and 9:00 a.m. is charged half the rate acquired during your stay, and breakfast is included in the rate for the following days if it is included in the rate for the following days.
d. After 9:00 a.m. the room is granted as an attention by the Hotel, without breakfast.
Early Departure Policy
a. Inform one day in advance prior to the new departure date of your early departure, so that the hotel can have the room available for sale.
b. Failure to obtain information will result in the guest being charged for the night(s).
c. Charge 100% of the unused nights for group reservations. It does not apply for individual reservations, except in High Season periods.
Late Check Out Policy
a. Subject to availability.
b. Late check out until 15 hours (3:00 p.m.) without charge.
c. Late check out between 15 hours (3:00 p.m.) and 19 hours (7:00 p.m.) will be charged half rate acquired in the guest's stay.
d. Late check out after 19 hours (7:00 p.m.) will be charged the full rate acquired in the guest's stay.
Anti-Corruption and Anti-Fraud Policy
Not to allow dishonest conduct or practices that would undermine corporate integrity, for example, offering or accepting gifts, invitations or other types of incentives that may reward or influence to take or refrain from taking any commercial or legal action, or when intentionally concealing, altering, falsifying or omitting information for their own benefit or for the benefit of others, or the incursion in possible conflicts of interest that could put personal priorities before the collective ones; promoting a culture of ethics, transparency and rectitude in the development of activities.
Prevention of Money Laundering and Financing of Terrorism Policy
To be aware and committed to the fight against Money Laundering and Financing of Terrorism - ML/FT, making every effort to prevent the company from being involved in illicit acts, not only for reasons of loyalty but also for reasons of ethics and legality, in compliance with a policy in accordance with legal standards. Thus then, the client declares under oath, which is understood to be provided with the signing of the contract, that the resources that make up its assets do not come from money laundering, terrorist financing, drug trafficking, illegal money collection and in general of any illegal activity; likewise states that the resources delivered or that will be delivered as consideration for the services offered by the Boutique Hotel, come from lawful activity. For purposes of the foregoing, the customer expressly authorizes the Boutique Hotel, to consult the listings, information systems and databases to which there is room and find any report, the Boutique Hotel will proceed to advance the contractual and / or legal actions that apply. The customer agrees to perform all necessary activities or steps to ensure that its partners, managers, contractors, customers, suppliers, employees, etc., and / or their resources are not related or come from illegal activities, particularly those listed above. These conducts will give rise to the legitimate termination of the lodging contract by the hotel operator.
Sustainability Policy
Lodging and Lodging Establishment CASA CARIBE COLONIAL located in Barranquilla, is committed to mitigate all negative impacts that affect the natural environment by the development of its operation and to optimize the use of natural resources, promoting good practices of guests and tourists in parks and natural areas, and publicizing these natural areas in different sources of communication.
Likewise, it is committed to promoting and preserving the cultural heritage of the regions and destinations in which it has commercial activity, responsibly disseminating the traditions and tourist attractions of the region, gastronomy, handicrafts and real estate of cultural importance.
It is also committed to protecting and supporting the destination community by implementing good sustainable practices, respecting the rights of all stakeholders and ensuring the fulfillment of their duties, preventing negative impacts such as CSEC associated with travel and tourism. To this end, it will rely on a base of collaborators and local suppliers committed to the
Policy Anti-smoking Law
In accordance with the provisions set forth in the Law 1335 of 2009 our Boutique Hotel has smoke-free spaces and environments. Consequently, the guest accepts as an obligation, to refrain from smoking in spaces, areas and environments that are demarcated as smoke-free spaces, as well as in enclosed spaces, such as rooms, hallways, restaurants, lounges and others. In the event that the guest fails to comply with this obligation, he/she agrees to pay a penalty equivalent to $100,000 COP for failure to comply with his/her obligations.
Statement of Source and Destination of Funds
I declare that the economic and/or physical resources do not come from and will not be destined to illicit activities of those contemplated in the Colombian Criminal Code or in any rule that modifies or adds to it.
Personal Data Processing Authorization
I authorize Hotel Boutique CASA CARIBE COLONIAL the processing of your personal data, which have been delivered through the various marketing channels such as website and reservations, among others. The Boutique Hotel informs that the personal data will be kept with special care, in accordance with the provisions of the Law 1266 of 2008, the Law 1581 of 2012, the Decree 1377 of 2013 and other rules that modify, regulate or extend the regulations on the subject, as well as the provisions of the Privacy Policy and Personal Data Processing Manual CASA CARIBE COLONIAL, which can be consulted at the following link: https://www.casacaribecolonial.com/avisolegal
Withdrawal Policy
When you book our services through www.casacaribecolonial.com or in reservations, you may exercise your right of withdrawal no later than two business days after the purchase confirmation. The withdrawal will not apply to reservations whose date of arrival is before two days. To withdraw, please send an email to casacaribecolonial@gmail.com if you made your purchase through the website, or contact the Reservation Center if you made your purchase through this channel. The refund of the money will be made without deductions of any kind, by bank consignment in the name of the reservation holder or by reversal to the credit card used for the purchase, depending on the payment method used, within 30 calendar days following the exercise of the withdrawal.
Reversal Policy
When you book our services through www.casacaribecolonial.com or in Reserves and you have used a credit or debit card or any other electronic payment instrument as a means of payment, and the means of payment used is issued by a financial entity domiciled in Colombia, you may request a reversal in case of fraud, unsolicited transaction or product purchased but not received.
REFERENCE DOCUMENTS AND ANNEXES
Colombian Criminal Code
Law 1335 of 2009
Law 1266 of 2008, Law 1581 of 2012, Decree 1377 of 2013.
Law 679 of 2001 Statute to Prevent the Sexual Exploitation of Children and Adolescents
Other concordant norms.